FAQ

Frequently asked question on application and implementation of National Star Classification audits

How many rooms should a classification body ask to see?

The number or percentage of rooms to be checked has not been stipulated. The classification board should in any case select several rooms for inspection on a random basis and not leave this task solely up to the hotel.


How guest reviews are monitored?

Guest reviews shall be considered before inspection and during validation of the certificate (3 years)


What must be taken into account when awarding points?

Points will only be awarded when a criterion has been fulfilled entirely for every room or as specified in the respective criteria.


How can the hotelier provide documentary evidence of having attained the ‘Superior’ classification?

The designation ‘Superior’ may be used in the hotel’s marketing communication.


How often are the criteria of the Hotelstars Union revised?

Classification criteria should be regularly adjusted to market requirements. The system is revised on a regular basis (maximum six years). The current criteria catalogue is valid until 2025.


How guest reviews are monitored?

Guest reviews shall be considered before inspection and during validation of the certificate (3 years)


Why does the Hotel Classification System have mandatory as well as voluntary criteria?

Mandatory criteria per category guarantee the standard level. Voluntary criteria gives entrepreneur the freedom for hoteliers to offer his guests the additional services, while also prioritizing the classification.

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